Terms & Conditions

This website is operated by Vacasa Consulting, a digital agency and business operations consultancy serving Durban North, La Lucia Ridge and the wider KwaZulu-Natal region, and clients across South Africa digitally.

By browsing this website, submitting the contact form or engaging us for work, you accept these terms. If you do not accept them, please do not use the site.

We may update these terms from time to time. The version published here is the version that applies.

You may use this site to learn about our services, request a demo and contact us. You may not use it to send unlawful, abusive or misleading content, to attempt to gain unauthorised access to our systems, to scrape it at a scale that degrades performance, or to copy it for a competing offering.

All text, layout, design, code and brand marks on this site belong to Vacasa Consulting unless credited otherwise. Photographs are licensed stock imagery. You may not reproduce our material commercially without written permission.

We aim to keep the information here accurate and current, but it is provided for general guidance. Nothing on this site is a binding quote or a professional recommendation for your specific circumstances.

Each engagement is defined by a written quote or proposal. That document, together with these terms, sets out what is included, what is excluded and what timelines apply.

Website packages cover the pages, booking setup, payment integration and optimisation listed in the quote. Extra pages, additional integrations, custom development, copywriting, photography, logo design and paid advertising are quoted separately.

Hosting and support subscriptions cover hosting, SSL, backups and the agreed monthly allowance of minor updates. Work beyond that allowance is quoted before it starts.

Delivery depends on you supplying content, images, logos, access to accounts and timely approvals. Delays in those inputs move delivery dates accordingly.

Setup fees are quoted as once-off amounts and are payable as set out in the quote, generally with a deposit before work begins. Hosting and support is billed monthly in advance.

All prices are in South African Rand. Monthly subscriptions run month to month and may be cancelled with 30 days' written notice; setup fees already paid are not refundable once work has started.

If a hosting and support subscription lapses, we may suspend hosting, backups and support for the affected site.

You confirm that any content, images, logos or data you give us may lawfully be used for your project, and that you hold the necessary rights and permissions.

You are responsible for the accuracy of the business information published on your site, including pricing, hours and service claims, and for complying with the laws that apply to your industry.

Our work often relies on third-party platforms such as hosting providers, domain registrars, payment gateways, booking tools, email providers and Google services. Those services are governed by their own terms and pricing, which you accept when we set them up in your name.

We are not responsible for outages, policy changes, fee changes or account suspensions imposed by a third-party provider, though we will help you resolve them.

We do not guarantee specific business outcomes. Search rankings, booking volumes, revenue and lead quality depend on factors outside our control, including your market, pricing and service delivery.

This website and our deliverables are provided without warranties beyond those that cannot lawfully be excluded. We do not warrant uninterrupted or error-free availability of any website, booking system or third-party integration.

To the fullest extent permitted by law, Vacasa Consulting is not liable for indirect or consequential loss, including lost profits, lost bookings, lost data or reputational harm. Where liability cannot be excluded, our total liability is limited to the fees you paid us for the specific service in the three months before the claim arose.

Nothing in these terms limits liability for fraud, gross negligence, or anything else that cannot lawfully be limited under South African law.

We process personal information in line with the Protection of Personal Information Act. Our Privacy Policy explains what the contact form collects, why we collect it, where it is stored, how long we keep it and who can access it.

Where we handle personal information on behalf of a client — for example enquiries captured through a booking form we built — we act as an operator under POPIA and process that information only on the client's instruction.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute.

Before formal steps, we ask that you raise any concern with us directly so we can resolve it quickly.